Mark Stringfellow
(703)973-2765 ·
Mstringfellow123@gmail.com
Technological solutions to real world problems.
Technological solutions to real world problems.
I started as a contractor for Long & Foster and was eventually hired full time; since then, Home Services of America has absorbed us and kept me on as a Service Desk Technician. In this role, I serve as the first response for technical issues, deliver high-quality customer service, manage support tickets, and troubleshoot hardware, software, and networking requests. I collaborate with various teams to resolve problems, handle user account management, and ensure system security. Additionally, I assist with agents' Authentisign and DocuSign subscriptions, troubleshoot their websites, and coordinate with vendors to address application-related problems.
As the Help Desk Coordinator, I managed issues using the HappyFox ticketing system, where I prepared and assigned tickets to the appropriate teams within IT. My responsibilities also included user account management via Active Directory, handling inbound and outbound calls with users, and processing employee onboarding and termination tickets. Additionally, I researched problems and created user guides to assist with troubleshooting and training.
Aside from technology, I am an avid runner and enjoy being outdoors. During the summer, I like to fish, run, bike and hike; in the winter, I love to ski.
I’ve also picked up an interest in gardening, and have had a ton of fun growing peppers, pickles, and basil this past summer. As someone who cooks a lot, this hobby has been quite rewarding.